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Planning for Higher Education Journal

Published
August 20, 2025

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Adopting a Human-Centered Approach to Change

Prioritize the Perspectives and Experiences of Those Individuals Who Will Be Affected

By: Nicole H. Gahagan, EdD

The people impacted by change must be involved throughout the change lifecycle and empowered to navigate change every step of the way.

From Volume 53 Number 4 | July–September 2025

Abstract: When change in higher education isn’t managed in a human-centered manner, institutional leaders are unlikely to see the outcomes they intended to achieve. That’s because they didn’t invest enough in involving and supporting the individuals expected to operationalize a new strategy. Nobody wins in these situations: Executives, employees, and students all lose out on the benefits a change initiative could have produced. In this book excerpt, the author shares why strong change leadership must be at the helm of cultivating an environment where innovation is embraced and managed with compassion for the humans who are being asked to think and work differently.

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Conference Presentations,Conference Recordings

Published
June 2, 2025

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Planning for Access, Equity, and Belonging at Buffalo State University

By: Arlita McNamee, Practice Strategy | Planner, Architectural Resources | Peter Murad, Principal, Architectural Resources | Sarah Reid, Facilities Planner, Buffalo State SUNY

As an urban-engaged university, Buffalo State University's strategic commitment to diversity, inclusion, and access has strengthened and diversified student recruitment, raised retention rates, and built community within and beyond the campus. Buffalo State's reputation of providing quality education, access, equity, and engagement requires inclusive, multi-functional spaces that foster a sense of community and develop a welcoming and equity-minded culture for all students.
Abstract: As an urban-engaged university, Buffalo State University's strategic commitment to diversity, inclusion, and access has strengthened and diversified student recruitment, raised retention rates, and built community within and beyond the campus. Buffalo State's reputation of providing quality education, access, equity, and engagement requires inclusive, multi-functional spaces that foster a sense of community and develop a welcoming and equity-minded culture for all students. This session will provide actionable design strategies for reimagining existing campus spaces as learning environments that can build community, foster a sense of belonging, and drive student success.

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ebook

Published
May 19, 2025

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Essential Practices for Organizational Change in Higher Education

By: Nicole Gahagan, EdD

Filled with guidance, recommendations, examples, and tools, this book is a practical manual for anyone seeking to lead change in a college or university.
Abstract: Higher education is infamously change-resistant. What’s needed is a new methodology: human-centered change. Informed by research and honed by practice, human-centered change is a flexible, pragmatic approach that works within higher education’s unique structures, practices, and culture. This book guides change leaders and practitioners through the application of human-centered change. A practical manual, it provides mid- and senior-level administrators the essential practices, examples, recommendations, and tools they need to lead change in their colleges or universities.

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Conference Presentations

Published
April 7, 2025

Planning for Access, Equity, and Belonging at Buffalo State University

Abstract: As an urban-engaged university, Buffalo State University's strategic commitment to diversity, inclusion, and access has strengthened and diversified student recruitment, raised retention rates, and built community within and beyond the campus. Buffalo State's reputation of providing quality education, access, equity, and engagement requires inclusive, multi-functional spaces that foster a sense of community and develop a welcoming and equity-minded culture for all students. This session will provide actionable design strategies for reimagining existing campus spaces as learning environments that can build community, foster a sense of belonging, and drive student success.

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Planning for Higher Education Journal

Published
February 5, 2025

‘Catching’ Substantive Changes with Integrated Planning

Form a Dedicated Team to Reduce Silos, Develop Cross-Unit Collaboration, and Implement Transformative Goals

By: Rachel E. Smith, PhD, and Leslie W. Grant, PhD

Implementing changes at institutions that operate under a distributive leadership model can be challenging because academic and support units function separately. This article recommends successful ways to manage the change-making process.

From Volume 53 Number 2 | January–March 2025

Abstract: Implementing changes at institutions that operate under a distributive leadership model can be challenging because academic and support units are siloed. This article presents an example of one midsize, public, research institution’s successful strategy for “catching,” or identifying and managing, substantive changes using integrated planning. Through a centralized team of academic and support unit representatives, the academic units shared planned substantive changes, received feedback, and adjusted. The institution’s substantive change policy, infrastructure, and collaborative culture ensured the changes did not slip through the cracks or hit significant roadblocks. This article shares how the team operated, giving recommendations for institutions implementing the change practice.

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Planning for Higher Education Journal

Published
October 31, 2024

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Leveraging Data to Engage Our Community

Data Play Dual Roles in Facilitating Inclusive and Evidence-Based Strategic Planning

By: Su Swarat, PhD, and Gina Park, PhD

Success in strategic planning requires decision-making that reflects the collective vision of diverse constituents.

From Volume 52 Number 4 | July–September 2024

Abstract: Success in strategic planning requires decision-making that reflects the collective vision of diverse constituents. At California State University, Fullerton we leveraged data as the essential thread in engaging our community in an inclusive strategic planning process. Data played dual roles, serving as input and output, to provide a common framework through which the ideas and wisdom of our community are reflected and shared, anchoring the strategic plan firmly in the campus voices. Our engagement through data embodied our commitment to evidence-based decision-making and contributed to the success of our strategic planning process.

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Conference Presentations

Published
October 23, 2024

Campus Library Planning to Meet Evolving Student Needs

By: Aaron Shrimplin, Associate Dean, University Libraries, Miami University-Oxford | Nicholas Sillies, Associate, GBBN Architects | Mike Smith, Manager of Operations and Planning, Miami University-Oxford | Zachary Zettler, Principal | Director of Higher Education, GBBN Architects

Libraries impact every student on campus, and as neutral third spaces, libraries are positioned to provide services equitably. Today's library services have expanded from the traditional book stacks to include a range of diverse resources.
Abstract: Libraries impact every student on campus, and as neutral third spaces, libraries are positioned to provide services equitably. Today's library services have expanded from the traditional book stacks to include a range of diverse resources. The master planning process for Miami University's King Library identified renovation projects that transform the ground floors into a dynamic marketplace and active hub that provides access to resources campuswide. Come learn how your institution's library can adapt to stay relevant and useful for students through careful master planning, designing for flexibility, and forming strategic partnerships for student resources.

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Conference Presentations

Published
October 23, 2024

Using the Student Success Trifecta to Boost Enrollment and Retention

By: Catherine Campbell, Dean, School of Behavioral and Social Sciences, Saint Edward's University | DOROTHY Harpool, Executive Director of Engagement and Prominence, Wichita State University | Janette Scott, Senior Associate, Gensler | Christopher Shook, Professor and Dean, University of Alabama at Birmingham

As higher education faces the demographic cliff, institutions must find ways to boost enrollment, improve retention, and promote student success with a focus on first-generation students, DEI, and students with learning differences.
Abstract: As higher education faces the demographic cliff, institutions must find ways to boost enrollment, improve retention, and promote student success with a focus on first-generation students, DEI, and students with learning differences. This session will define the student success trifecta: boosting student learning in their field of study; encouraging the development of strong interpersonal relationships; and embracing the life skills that come with the college experience. We'll combine research with unique, firsthand experience to demonstrate how promoting engagement and designing for a sense of belonging for students on campus looks different for each individual student, institution, and field of study.

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Blog Post

Published
August 9, 2024

Slight Differences and Lots of Similarities

Two Conference Presenters Both Advocate for Developing and Improving Planning Culture

By: Melodie Greer, MEd, Bryn Athyn College

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Conference Presentations

Published
July 22, 2024

Designing Between the Books for Belonging and Mattering in University Libraries

By: Gina Fernandes, PhD Student | David Woodbury, Head, Learning Spaces & Services

Institutions can move beyond design project engagement activities by actively collaborating with students to explore issues of belonging and mattering to make more meaningful design choices.
Abstract: Institutions can move beyond design project engagement activities by actively collaborating with students to explore issues of belonging and mattering to make more meaningful design choices. This session will delve into research created with students from racial minorities at North Carolina State University's (NCSU) D. H. Jr. Hill Library, which explores their perceptions and offers their visions for more just and equitable spaces. Along with learning how to connect students' sense of belonging and mattering to campus design through meaningful collaboration, you'll leave this session with a replicable research model to use with students to envision more inclusive learning environments.

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