Learning Resources

Abstract: Born out of a belief that higher education must improve its delivery of service, the School of Education and Human Services at Oakland University initiated and implemented a quality system. To better respond to market need, this initiative focused on current behavior and the future needs of the students, faculty, and school-at-large. This article reports the steps taken, lessons learned, and recommendations developed for implementing a quality initiative process successfully within a university culture. The outcome of this process was the creation of a template that can be used by other units in higher education.

Abstract: Among the many reforms currently sweeping higher education is the growing demand that formal educational opportunity be opened to adults. The result has been expansion of traditional continuing education and extension programs as well as a plethora of new and experimental programs aimed at the adult student. In an attempt to bring some order out of the resulting chaos, Jane Lord, a researcher for Educational Facilities Laboratories, and Ronald H. Miller, project coordinator for the New York City Regional Center for Life-Long Learning at Pace College, have reviewed the literature on adult education to produce this article, discussing the trends and the options open to institutions of higher education. An extensive bibliography is included.