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Developing and Implementing a Higher Education Quality Initiative

By: Monica W. Tracey

The Oakland University School of Education and Human Services' Quality Initiative is discussed in the context of the history of higher education and quality management, with comparison to initiatives at Fordham University, Lienhard School of Nursing, the College of Nursing at Rush University, the University of Alabama, Oregon State University, and the University of Illinois at Chicago.

From Volume 34 Number 2 | January–March 2006

Abstract: Born out of a belief that higher education must improve its delivery of service, the School of Education and Human Services at Oakland University initiated and implemented a quality system. To better respond to market need, this initiative focused on current behavior and the future needs of the students, faculty, and school-at-large. This article reports the steps taken, lessons learned, and recommendations developed for implementing a quality initiative process successfully within a university culture. The outcome of this process was the creation of a template that can be used by other units in higher education.

Institutions Mentioned: Oakland University, Fordham University, Oregon State University, University of Illinois at Chicago, Pace University-New York, Rush University, The University of Alabama, Delaware County Community College
Planning Types: Institutional Effectiveness Planning

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