Do you remember the last time you planned a comprehensive project and everyone was with you? Oh…….never???? Leaders in higher education work with the brightest, most sophisticated workforce in the world. Regardless of your goals, you know that some are going to challenge almost any effort that may involve that [honorary] four-letter word: CHANGE. This presentation from the author of Dealing with Dysfunction: A Book for University Leaders provides some discussion and sharing of ideas on how to handle challenging personnel as you attempt to work within a positive culture.