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Making Shared Services Work

Perspective From Both Sides of the Change
Published 2019 SCUP Annual Conference | July 2019
Presented by James Armit, Sarah Stow

The consolidation of administrative services into a centralized shared services model is increasingly common. Unfortunately, this move can be a rocky one, often encountering resistance and skepticism. Our session will focus on the implementation and optimization of a shared services model for academic services from both sides of the change—a person on the team leading the change and a key stakeholder undergoing the change. This session will provide you with information, skills, and approaches to ensure a pain-free implementation of a shared services model.