Conference Presentations

Analytics, Assessment, Award

Our Successful Baldrige Journey
Delivered July 14, 2019
Presented by Thomas Cleary
Challenges: Planning Alignment

Institutions referenced in this resource:
Alamo Community College District Central Office

Pursuing excellence is a journey that never ends. This session will share how one institution used planning, analytics, and assessments—strategy maps, wildly important goals (WIGs), intelligent risk taking, and knowledge management—to drive its continuous improvement processes. Model organizations need to focus and align their planning, processes, and business intelligence efforts in their continuing quest to achieve quality outcomes. You will learn how to create strategy maps, drive planning efforts via business intelligence tools, and engage in intelligent risk-taking to promote organizational performance at your institution.