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Conference Slides

Analytics, Assessment, Award

Our Successful Baldrige Journey
Published 2019
Presented by Thomas Cleary

Pursuing excellence is a journey that never ends. This session will share how one institution used planning, analytics, and assessments—strategy maps, wildly important goals (WIGs), intelligent risk taking, and knowledge management—to drive its continuous improvement processes. Model organizations need to focus and align their planning, processes, and business intelligence efforts in their continuing quest to achieve quality outcomes. You will learn how to create strategy maps, drive planning efforts via business intelligence tools, and engage in intelligent risk-taking to promote organizational performance at your institution.

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