SCUP
Learning Resources
Conference Presentations

Transforming Student Services

Engaging Students a la Apple
Delivered October 6, 2019
Presented by Lily Berrios, Jeff Floyd, Nathanial Slaton, Devin Stephenson
Planning Types: Campus Planning

Institutions referenced in this resource:
Northwest Florida State College

During onboarding, it is critical that we provide a level of service that assesses each student's needs and customizes services to those needs. We will share new ideas to improve the student onboarding process and its impact on the organization, staffing, and use of existing (or new) student services space. Using Northwest Florida State College (NFSC) as a case study, you will learn about current trends in student needs and discuss how these trends drove change in NFSC's workflows, staff, space, furniture, and technology.

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