“You don’t know what you don’t know.” Everyone wants to do a good job on a facilities project, but it can be hard when you don't understand the other side’s unique perspectives, needs, goals, and competing demands. This session features insights from people who have been on both sides of a project—as architects, engineer, and sustainability professionals who also serve as college trustees and administrators. We'll share how to nurture empathy, prevent misunderstanding, and make your next facilities project run more smoothly.
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