Conference Recordings

Shared Services Models

An Opportunity for Efficiencies
Published October 4, 2021
Presented by Carolyn Farley, DIRTT Environmental Solutions | Chenise Ryan, University of Alabama at Birmingham | Melissa Shuter, University of Louisville | Lee Smith, Huron Consulting Group Inc
Planning Types: Resource Planning

Institutions referenced in this resource:
University of Alabama at Birmingham

This session will explore current shared service models that have achieved winning results for the campuses they serve, including financial successes, space efficiency, and customer satisfaction. Identifying opportunities to develop efficiencies among staff roles and campus space can be useful ways to save money and provide a higher level of service through co-location. Come discover new ways to improve the experience of your campus community by driving both space and personnel efficiencies.

Learning Outcomes:

  1. Define "shared services" in terms of both staffing and space.
  2. Identify the various forms a shared service model can take in order to consider the concept broadly enough to find a model that will best serve your campus.
  3. Consider your campus's personnel requirements (including hiring, transferring, and training) as well as the location and space configuration in order to optimize the value of the service.
  4. Explore the process and timing to imagine, design, and implement a shared services model, including options for standing up the service on a short timeline to more quickly reap the model's benefits.


Carolyn Farley, Education Specialist, DIRTT Environmental Solutions
Chenise Ryan, Executive Director, Enrollment Operations, University of Alabama at Birmingham
Melissa Shuter, University of Louisville
Lee Smith, Senior Director, Huron Consulting Group Inc

Continuing Education Units: AIA LU 1.0 Unit (SCUPS21C1367) | AICP CM 1.0 Unit

Delivered 10/4/21.

Member Price: $35 USD | Non-member Price: $50 USD
Purchase includes streaming video recording.


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