Planning for Higher Education Journal

Reengineering: A View from the Frontlines

Journal Cover
From Volume 25 Number 2 | Winter 1996–1997
By Kent John Chabotar, Phillip Knutel

Driven by financial pressures and the need for increased, demonstrable efficiency and productivity, many colleges and universities undertake reengineering efforts to restructure their operations. The authors highlight the restructuring efforts at Bowdoin College, and offer some of the lessons learned from the process, such as informing everyone involved of the intended goals, utilizing care in choosing consultants, using pilot projects to test redesigns, and determining what is necessary for appropriate evaluation of the process.

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