Planning for Higher Education Journal

Quality as Stealth

Journal Cover
From Volume 27 Number 2 | Winter 1998–1999
By J. David Arnold, J. David Harman, Deborah L. VanderBilt

Institutions referenced in this resource:
Saint John Fisher College

This paper is a case study describing the use of Quality tools-without identifying them ("stealth") to aviod a strong faculty prejudice against Quality as a "corporate" concept-to lead to a task force to address critical budget issues and initiate a strategice program review involving assessment. Using How to Make Meetings Work (Doyle &Straus, 1993) as a guide, the task force successfully concluded the review process operating by consensus, mission-based priciples, and 30 quanitative/qualitative measures.

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