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- Planning Types
Planning Types
Focus Areas
-
A framework that helps you develop more effective planning processes.
- Challenges
Challenges
Discussions and resources around the unresolved pain points affecting planning in higher education—both emergent and ongoing.
Common Challenges
- Learning Resources
Learning Resources
Featured Formats
Popular Topics
- Conferences & Programs
Conferences & Programs
Upcoming Events
- Community
Community
The SCUP community opens a whole world of integrated planning resources, connections, and expertise.
Get Connected
Give Back
-
Access a world of integrated planning resources, connections, and expertise-become a member!
Planning for Higher Education Journal
Indicators of Quality
From Volume 29 Number 3 | Spring 2001By Thomas ClearyThis discusses performance indicators within higher education via the querying of multiple college stakeholder groups associated with a single medium-sized community college. The data collected allowed the site institution to define quality through the eyes of its stakeholders. The findings from this investigation revealed that outcome measures were perceived to be more relevant and appropriate than input, process, or output measures in regard to defining institutional quality. Indicators related to customer/client satisfaction, student achievement, and student skill improvement were identified as the most relevant measures of quality at this institution. Finally, the use of indicators as a tool to promote institutional improvement was discussed.
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