Conference Recordings

Experience vs Convenience

Yale and UConn are Embracing Transactional Dining
Published March 19, 2021
Presented by Jennifer Stone, Robert A.M. Stern Architects | Adam Millman, Yale University | James Benson, Yale University | C. Dennis Pierce, University of Connecticut | Robert Landolphi, University of Connecticut
Planning Types: Campus Planning

Institutions referenced in this resource:
University of Connecticut-Main Campus, Yale University

Over the past year, the hospitality teams at Yale University and the University of Connecticut (UConn) have had to rethink their dining operations, shifting to a transactional approach to continue supporting student wellbeing. The two universities faced very different challenges: UConn, as one of the country's largest self-operated food service programs, focused on maintaining diverse options; Yale, as a transformational organization, committed to table gatherings and healthy, locally-sourced food. This session will explore how these programs have adapted to the current crisis and what their experiences teach us about the future of campus food service.

Learning Outcomes:

  1. Explain how to execute a shift from a transformational dining experience to transactional food delivery that supports student health and wellbeing.
  2. Identify successful campus dining strategies for providing sustainable and healthy food options that support the local community and create culturally-diverse menus.
  3. Assess how traditional dining facilities and gathering spaces may evolve post-COVID.
  4. Explain why technology supports healthy food service delivery and how it also provides important channels for stakeholder feedback.


Jennifer Stone

Robert A.M. Stern Architects

Adam Millman

Senior Director of Residential Dining
Yale University

James Benson

Director of Culinary Excellence
Yale University

C. Dennis Pierce

Executive Director of Dining Services
University of Connecticut

Robert Landolphi

Assistant Director for Culinary Development
University of Connecticut

Continuing Education Units: AIA LU/HSW 1.0 Unit (SCUPN21C1113) | AICP CM 1.0 Unit

Recorded March 19, 2021.

Member Price: $35 USD | Non-member Price: $50 USD
Purchase includes streaming video recording.


Did you register for the SCUP 2021 North Atlantic Regional Conference? If you did, great news! You have free access to this presentation. Log in to display the streaming video below.

Looking to earn CEUs? You can earn Continuing Education Credits (CEUs) by watching this session recording and passing a short quiz. Note: The quiz for this session is still being developed; please check back. Learn more here.