A fatal flaw in accountability programs is that they leave academic departments-the units most responsible for results-out of the performance loop. This article ties together institutional priorities and departmental performance through a limited list of common departmental indicators. It also links institutional aims and departmental aspirations through a planning process using institutional and departmental feedback loops, which convey performance information but also create new knowledge through dialogue on performance. This planning approach fixes a fatal flaw in accountability programs; a similar process at Florida International University shows it works in practice.
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