Subtitles: Anatomy of benchmarking; The vital parts; How do colleges learn?; It's no one's responsibility; What's the corrective?; How does it work? Pull quotes: "Benchmarking is not a simple matter of visiting the finest competitors." "There are really two parts to benchmarking." "Universities can learn a great deal from the best non-educational enterprises." "It is most effective when performed by a team." "The first impression of a campus can have a powerful effect." "Faculty members tend to see money spent on campus grounds as a frivolous expenditure." "Newer campus plantings look like those around large suburban homes." "The campus landscape assessment is a different animal."F
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