Director of Operations and Workplace Experience

Posted: 2/17/26
Deadline: 3/1/26
Salary: 94,000-103,000
Reference Number: 274088

About This Organization

University of Michigan

Job Duties

Lead Operations for Leased Workspace

• Serve as the primary contact and operational lead for all occupants
• Manage the operating budget, resource allocation, and routine spending decisions
• Implement and steward shared-space policies, procedures, and norms with unit leadership and staff
• Oversee janitorial, maintenance, access control, emergency planning, vendor coordination, and facility-related procurement
• Coordinate onboarding for all units, including access to amenities, technology support, supplies, storage, parking, and front-of-house functions
• Engage building users to gather insights, identify operational trends, and continuously refine processes

Shared-Space Governance & Decision-Making

• Exercise delegated authority for day-to-day shared-space decisions
• Establish and apply shared policies and procedures
• Mediate cross-unit priorities and resolve operational conflicts
• Escalate complex operational issues as needed
• Serve as a trusted problem-solver for divergent unit needs

Space Planning, Activation, & Strategy

• Lead space activation and planning, including move coordination and systems commissioning
• Contribute operational input on space design, furniture installation, and long-term adaptability
• Develop space use and occupancy reports
• Recommend adjustments to improve shared workplace effectiveness
• Support annual space planning and certification processes

Change Management & Workspace Experience

• Direct change management and move coordination during transitions
• Design and deliver onboarding, orientation, and workspace training for all users
• Foster a workplace culture of inclusion and collaboration
• Address user inquiries and concerns; partner with stakeholders to optimize daily experiences

Strategic Planning & Future Readiness

• Assess operational complexity and recommend staffing, process, or support enhancements
• Supervise future staff as operational needs expand and the shared workplace matures
• Provide financial oversight, forecasting, and resource planning for long-term sustainability
• Gather user feedback and develop operational metrics to guide decisions
• Advise leadership on future phases, expansions, or changes in occupancy
• Contribute to institutional learning about shared, unassigned workplace models

Required Qualifications

• Seven (7) or more years of experience in business management, facilities, operations, or a related field
• Demonstrated experience managing a complex organizational change or major office move
• Experience working with senior leaders and navigating cross-unit or cross-functional dynamics
• Experience designing and delivering high-quality user onboarding or workplace experiences
• Proficiency with workplace management systems and collaboration tools
• Experience with workplace safety, ADA accessibility, and compliance standards
• Experience managing budgets and vendor contracts related to office operations

Salary

94,000-103,000

Required Application Materials

Resume and Cover Letter