Planning & Evaluating One-Stop Student Services Centers: Space, Tech, Personnel
The integrated planning of space, technology, and personnel is vital to propelling the student experience and ensuring students make the most of their time at college. This workshop uses the planning behind two recently completed one-stop student services spaces—one a new build, the other a renovation—to explore how physical space, technology, and staffing are applied jointly to deliver student services. Once we've shared practical lessons for how student services spaces can be designed, built, and operated in conjunction with other elements of the student and employee experience, we'll turn to post-occupancy evaluations of these spaces (and spaces more broadly). After discussing the creation and fielding of post-occupancy surveys, we'll use a toolkit to collectively create a post-occupancy survey for one-shop stops. You will leave with actionable insights, examples for using integrated planning to deliver student services spaces, and a template that you can use to create post-occupancy surveys for a variety of project types.
Learning Outcomes
- Apply strategies and frameworks to plan and operate student services across modes to increase reach and impact, including how to leverage space as a tool to support key outcomes.
- Optimize budgetary allocations for student services across physical space, technology, and personnel.
- Design a rigorous and actionable post-occupancy evaluation of a space.
- Explain how university spaces impact staff collaboration and organizational cohesion.


