Personal Effectiveness
Competency Area:
Personal Effectiveness
For planning to succeed, there must be trust—in the planning process itself and in the people involved in planning. Stakeholders must trust that the planning process is objective, fair, and accurate, and that the people involved have integrity, the ability to manage their work, and the capacity to think critically. Integrated planning emphasizes building trust, requiring planners to look inward at how they think, act, and perform. These competencies relate to personal conduct and performance that build a foundation of trust, respect, and inquiry.
Competencies for Personal Effectiveness
Integrity
The ability to cultivate the characteristics necessary to inspire trust in others
- Practice patience.
- Be honest.
- Act with humility—set your ego aside. Own your mistakes.
- Follow laws, institutional policies, and your profession’s ethical guidelines.
- Identify your values, and choose your words and behaviors based on those values.
- Be trustworthy—follow through with what you promise.
- Treat people with respect.
- Ensure your demeanor, words, and behavior respectfully represent your unit and the institution.
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Task & Time Management
The ability to manage your tasks and responsibilities
- Use technology effectively. Research new technologies related to your role.
- Manage your time.
- Prioritize tasks.
- Delegate effectively.
- Organize your work.
- Complete projects. Hold yourself accountable for outcomes.
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Personal Professional Development
The ability to improve your performance
- Learn continuously. Reflect on your performance, be vulnerable, receive criticism and negative feedback with curiosity, and improve your skills.
- Learn from others. Observe what others do and identify practices and behaviors you can adapt and use in your work.
Thinking
The ability to carefully process information
- Perceive nuance in situations, people, and information. Think in shades of gray. Navigate ambiguity. Institutional Planner Role Only
- Maintain objectivity. Identify your biases and thought patterns and how they affect your decisions and work.
- Value the process of inquiry. Seek other opinions, and honor all ideas. Update your beliefs and opinions based on new information.
- Imagine. Be creative. See possibilities where others see limitations.
- Think up and down the “ladder of abstraction.” Step back and see the big picture, i.e., systems thinking. Step forward and focus on operational details. Connect the two.
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