Edited by Martha Beede and Darlene J. Burnett
In light of globalization, technology advancements, decreased funding, and changing demographics, colleges and universities today face the challenges of transforming their institutions for the future. Through use of case studies, this book demonstrates how several institutions are transforming their traditional model for student services into a learner-centered model. The institutions, all participants in IBM's annual Innovation in Student Services Forum, provide a pragmatic view of how they have brought their vision to a reality. And with this book, you'll be ready to respond to these trends on your campus.
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Part 1 Creating a Student-Centered Environment
Part 2 Redesign as the Change Agent
Part 3 Technology as the Change Agent
Part 4 Planning for Success: Key Considerations for Successful Transformation
Martha Beede assists higher education institutions in improving service and efficiency through organizational, process, and technology changes. She specializes in helping institutions redesign their student service operations to meet the demands of today’s environment.
Darlene Burnett helps colleges and universities solve problems and implement technology and services in administrative and academic computing.