by Michael G. Dolence and Donald M. Norris
As we enter the twenty-first century, we face the uncertainty of the changes that mark our transformation from the Industrial Age to the Information Age. How we meet the challenges of that transformation will determine our ability to succeed in the new age. This book, which became a national best seller, provides readers in the field of higher education with insights into how they can meet the challenges. The following chapters are included: "Paradigm Lost, Paradigm Found," "What Is Transformation?" "Realigning with the Information Age Environment," "Redesigning to Meet the Needs of Information Age Learners," "Redefining Roles, Responsibilities, and Productivity," "Reengineering Organizational Processes," and "Introducing a Transformative Model to Your Campus."
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Michael G. Dolence and Donald M. Norris have helped many organizations develop strategies to meet the enhanced performance challenges of the Information Age. Strategic planning and strategic marketing to achieve realignment with the needs of the Information Age are the centerpieces of their consulting practices. Their clients have included information technology companies serving higher education, other major corporations, colleges and universities, state agencies, and associations and other nonprofit organizations. They have assisted scores of institutions in strategic planning and organizational transformation. Norris and Dolence have written and spoken extensively on transforming higher education. They have written many books, monographs, and articles on the application of the tools of transformation- key performance indicator-driven strategic planning, reengineering, continuous quality improvement, information resources planning, strategic enrollment management, developing strategic alliance and partnerships, and building inclusive, high-performing organizations from diverse workforces. Before establishing their consulting firms, both Norris and Dolence gained experience and perspective in a variety of research, administration, and planning capacities in higher education. Norris University of Texas at Austin, University of Michigan, and Virginia Polytechnic Institute and State University. Currently, he is a fellow at the Institute for Educational] Transformation at George Mason University. Dolence served California State University-Los Angeles and the Commission on Independent Colleges and Universities for the State of New York. Both have been recognized for their service and contributions by several educational associations.