Learning Resources

Abstract: As Federal Work-Study (FWS) programs are coming under national scrutiny for their lack of proven effectiveness and antiquated systems, the University of Missouri-Kansas City reevaluated the culture surrounding its student employee positions. After collaborating with financial aid personnel and identifying key stakeholders, a new program was created to focus on professional-readiness skills and developing a culture of high-quality, campus-wide customer service. Former expectations of FWS positions were revised to include more intentional career-readiness opportunities. Doing so required investing in professional development for supervisors and support for mentoring student employees. This article presents the planning and collaboration methods that are vital to implementing an innovative program and provides insight for other universities seeking to professionalize their FWS programs.

Abstract: The pandemic changed the higher ed landscape, and as we look ahead, this discussion will help you think through enrollment challenges, discuss tuition increases, examine current perceptions of the value of an online education, and consider financial aid for fall 2020.

Abstract: Working across boundaries is essential for student success, but also incredibly difficult to do. This session looks at the collaboration between enrollment management and departmental faculty—specifically the planning, monitoring, and communication of student progress in an online doctoral program. You will learn techniques to improve communication between departments that historically work independent of each other, along with opportunities for future interdepartmental partnerships that improve student success.

Abstract: Stockton University grew its 2017 freshman class by 32 percent (375 students) by implementing a systems approach to enrollment management. We will present the strategic and collaborative methods to our success and share how Stockton’s Chief Planning Office played an important role in breaking down common silos that impeded efforts to collaborate, innovate, and succeed. We will discuss the statistical tools, operational improvements, and leadership techniques put in place to support Stockton’s growth, including new weekly reports and cross-divisional planning efforts.

Abstract: This case study analyzes the impact of Indiana’s Twenty-First Century Scholars college tuition discount program on the academic self-efficacy of high-risk, low-income students. The program is designed to increase the number of high-risk individuals attending college. The self-efficacy “training” of the program helps instill and reinforce the idea that success or failure coincides with internal effort and not external factors. Surveys were completed by 55 program participants and 42 institutional representatives at different colleges in Indiana. The program increased students’ understanding of the feasibility of attaining a college degree, heightened students’ academic confidence, and improved their overall self-esteem. The article concludes with a discussion of the implications of this program for academic planners developing programs to help high-risk students succeed in college.