Learning Resources

Abstract: Although many institutions have clear processes for collecting data at the institutional level, we often overlook unit-level data collection aligned with institutional metrics, resulting in hindered outcomes. In order to achieve institutional outcomes, we must collect actionable data on key performance indicators at different unit levels. This session will share how Binghamton University has established an integrated data collection and tracking process and the ways in which the pandemic has affected this process and shifted institutional priorities. Come learn from examples of departmental-, divisional-, and institutional-level dashboards and find out how to use them to inform planning and improve performance.

Abstract: When the pandemic forced thousands of faculty and staff to suddenly work remotely last year, colleges and universities faced increased cyber security risk as people used their home computers and other devices. Higher education IT experts Michael Hites, CIO, and George Finney, Chief Security Officer, at Southern Methodist University, address the risk of data loss and planning for continuous business operations when working remotely. This interview illuminates the steps their institution quickly took to help their faculty and staff work more securely and make cybersecurity a habit. Finney is the author of Well Aware: Master the Nine Cybersecurity Habits to Protect Your Future.

Abstract: Contingency planning is key to dealing with the ongoing change and interruptions institutions will need to manage during the COVID-19 pandemic. But many universities do not have adequate contingency plans or lack the ability to quickly adapt their plans to uncertain circumstances. IT has been creating and implementing business continuity plans for years, and IT leaders are some of the few people that see across the entire organization. This discussion will examine how IT continuity activities can both inform and adapt to institutional strategies and needs during a crisis.

Abstract: Panelists Gary David, Bentley University, and Linda Jerrett, Boston University, shared what their campuses are currently doing to not only accommodate students and faculty, but plan for the fall and the future of education technology. They described their approaches to decision making during this time when information is limited and the variables are unknown. This session was moderated by Parke Rhoads, a principal with Vantage Technology Consulting Group, who is an expert in strategic campus technology and is currently working with many higher education institutions during this ‘new normal’.