Reference Number: 1725524
California State University, Dominguez Hills
California State University, Dominguez Hills, was established in 1960 and is one of the 23 campuses that comprise The California State University system. CSU Dominguez Hills is an urban, comprehensive public university that serves a culturally rich, diverse student body of over 12,500 students at the undergraduate and graduate levels. Located on a 346-acre site in the South Bay portion of the greater Los Angeles metropolitan area, CSU Dominguez Hills has a highly pluralistic student body, which includes a significant number of non-traditional, working adult students as well as approximately 2,000 students enrolled in distance learning programs statewide. The University, with its five Academic Colleges, has more than 300 full-time faculty members and is situated in an area characterized by an extraordinary heterogeneity of people, and an extensive array of high technology industries and professional services.
Under the general supervision of the Manager/Director of User Services, the Technology Loaner Program – Information Technology Consultant will provide technical computing support to faculty, staff, administrators and students for campus standard software applications, Windows and Apple operating systems, and client connectivity software related to the campus laptops, iPads, etc., Loaner Program. The Technology Loaner Program provides a resource to currently enrolled CSUDH undergraduates and Grads to help them excel in their academic work. The position is responsible for ensuring the day-to-day operation of the Technology Loaner Program, assuring the devices are prepared and configured properly to be checked out and in to students, faculty and staff. The incumbent will configure and test laptops for connectivity to the campus network; assign and/or resolve incidents in the Help Desk queue and from voicemail and entering detailed resolution into the incident tracking database; the incumbent will enter, control, and maintain the IT asset inventory.
-The incumbent should have an in-depth knowledge of Apple hardware, software, and applications (examples: Mac Pro, MacBook Pro, iMac, MacBook Air, OS X’s, and iOS’s), Windows software, and applications (examples: XP/Vista/Windows 7, Windows 10), and other devices.
-General knowledge of Microsoft Office suite (Word, Excel, PowerPoint, Access, Outlook, etc.), Microsoft Forefront Anti-Virus, and Virtual Desktop Infrastructure.
-General knowledge of network connectivity, integration, configuration, and protocols (TCP/IP). -Knowledge of wired and wireless based local area networks.
-General knowledge of mobile device management products.
-Ability to convey information of a technical nature in an understandable manner to a diverse user community.
-Ability to answer basic technical questions and solve problems quickly.
-Ability to troubleshoot, diagnoses, and solve common user hardware problems.
-Ability to install, configure, maintain, troubleshoot, and use Windows and Apple applications and operating system software.
-Ability to troubleshoot network and email client connectivity problems.
-Working knowledge of PeopleSoft modules.
-The incumbent should be highly skilled at customer service through phone and service desk support.
-Ability to work effectively and cooperatively with others in both ordinary and pressured situations.
-Ability to work independently and in teams and to maintain positive work relationships with co- workers.
-Ability to communicate clearly, both in writing and orally, and to follow written and oral instructions.
-Ability to work in a noisy office environment.
Bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study.
At least two (2) years working experience as an information technology assistant or in a customer service environment supporting different platform computers hardware and software. The incumbent should be highly skilled at customer service through phone and service desk support.