At Corvias, we’re experts at developing solutions through partnership. Our mission is to be personally committed to solving our partners’ most difficult, systematic challenges by reimagining what is possible and realizing more resilient communities together. We believe a culture of caring, purposeful, diverse and courageous humans who want to make a difference for our partners will help us achieve that mission.
Set the tone for the highest standards of internal and external customer service to enhance resident relations/retention.
Meet with residents in a timely manner and work towards resolving all customer complaints at the lowest level possible and train your team to take this same approach with customer service.
Monitor and properly respond to all resident surveys that are conducted.
Develop and implement action plans to change behavior of the team members in response to the survey results.
Develop and maintain a positive and motivated team focused on customer service through mentoring, leadership and responsiveness to the customer.
For the Air Force, effectively communicate with AF Housing Office and Civil Engineering to discuss community challenges and find resolutions.
Communicate regularly and effectively with all team members, encouraging open two-way dialog and honest feedback. Work towards making Corvias the best place to work through a proper balance of holding team members accountable and also creating an open door environment with the goal of inclusion of all team members
Ensure uniformity of policies and procedures in managing the physical aspects of the building(s), HVAC, electrical, plumbing, carpentry, appliances and amenities as well as maintaining proper inventory.
Manage the inventory, vehicles, shipping, receiving and recycling of materials and equipment between warehouse and neighborhoods.
Manage the collection, disposal and recycling of hazardous and controlled materials such as ballasts, fluorescents, refrigerant, etc.
Develop team members and strategies to reduce turn times and expenses while maintaining the high quality standards set by the company.
Implement and oversee training, team development, coach and motivate team members, provide timely feedback regarding performance management and administrate written evaluations.
Build talented teams, create strong morale and spirit in team, share successes, fosters open dialogue and create an environment which team members want to do their best.
Analyze financial and maintenance operations reports, make recommendations for improvement and implementation.
Prepare variance reports and participate in the preparation of the annual budget.
Monitor and direct maintenance operations to ensure compliance with operating procedures, processes and company guidelines.
And other duties as assigned.
Bachelor’s degree preferred or equivalent industry experience.
4+ years of multi-site property management experience of at least 500 units or 5+ years related industry experience.
Experience managing multiple residential sites and teams at the same time is strongly preferred.
Proven competency and success in electrical, plumbing, HVAC, appliance repair, carpentry, lock repairs, and general maintenance.
Certification as a Universal or Type I /Type II technician from an Environmental Protection Agency (EPA) approved technician certification program.
Excellent interpersonal, management, and conflict resolution skills, with a demonstrated ability to be creative and adaptable
Proven success in budgeting, financial analysis, projections and expense control.
Proficiency in Microsoft Office, competency in Real Page, YARDI Property management software or equivalent industry related software is required.
Travel required– approximately 10% of the time
Valid driver’s license required with the ability to drive company vehicles
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