Senior Associate Vice President for Facilities and Services

Rochester, NY

Posted: 10/25/19
Deadline: 12/31/19

About This Organization

University of Rochester

The University

Founded in 1850, the University of Rochester (U of R) is a distinguished private research university that is a member of the Association of American Universities (AAU). The University’s Mission is to “Learn, Discover, Heal, Create—and Make the World Ever Better:” a mission reflected in its Latin motto, Meliora (“ever better”), also an acronym for its recently adopted values: Meliora, Equity, Leadership, Integrity, Openness, Respect, and Accountability.

The University of Rochester is one of the country’s top-tier research universities. In December of 2018, the University announced that Sarah Mangelsdorf, the former provost at the University of Wisconsin-Madison and an experienced academic leader and professor of psychology, would become the University’s next chief executive. Sarah started her term as the eleventh President of the University of Rochester on July 1st, 2019.

Located in the City of Rochester on the southern shore of majestic Lake Ontario and northwest of the picturesque Finger Lakes in New York State, the University of Rochester enrolls more than 11,800 full‐time and part‐time undergraduate, graduate, and professional students. The University’s academic programs are delivered through seven academic units: Arts, Sciences & Engineering (comprising the School of Arts & Sciences and the Hajim School of Engineering & Applied Sciences); the Eastman School of Music; the School of Medicine and Dentistry; the School of Nursing; the Eastman Institute for Oral Health; the Simon Business School; and the Warner Graduate School of Education and Human Development. Academic programs are offered within four locations: the River Campus, which houses Arts, Sciences & Engineering, the Simon Business School, and the Warner School of Education; the Medical Center, which is next to the River Campus and houses the School of Medicine and Dentistry, the Eastman Institute for Oral Health, and the School of Nursing; downtown Rochester, home to the Eastman School of Music; and on the South Campus, the Laboratory for Laser Energetics. The University also operates the Memorial Art Gallery, one of the few university-affiliated art museums in the country that also serves as the local community’s civic art museum.

Leading for the Future
The University of Rochester will continue to frame and solve the greatest challenges of the future. The institution comprises a community in which all who work, teach, create, and provide care are welcome and respected, and where all can pursue and achieve their highest objectives for themselves, their communities, and the world. Steeped in Rochester’s rich history of social justice and entrepreneurial spirit, the University will always be an inclusive, equitable, sustainable, and responsive organization at every level.

The University enrolls more than 6,500 undergraduate students and nearly 5,300 graduate and professional students, drawn from all 50 states, four U.S. territories, and close to 150 countries. Students from underrepresented minority groups make up approximately 12% of the undergraduate student population and 9% of the graduate and professional population; international students account for 24% of undergraduates and 39% of graduate and professional students. The University employs nearly 2,200 faculty across its seven schools.

The University is decentralized, using a responsibility-centered management system under which revenues and expenditures are attributed to programmatic divisions. For fiscal year 2019, consolidated revenues are projected to exceed $4.7 billion with anticipated activities of the Medical Center and related affiliates representing close to 90% percent of this total. The University’s endowment as of June 2019 exceeded $2.2 billion. Total annual research expenditures for fiscal year 2019 were approximately $407 million.

Points of Pride
While all programs attract strong faculty, staff, and students, the University of Rochester has numerous “Points of Pride” that bring exceptional distinction. The Eastman School of Music, celebrating its centennial in 2021, has been long regarded as one of the world’s most prestigious musical institutions. The Institute of Optics, founded in 1929 as the nation’s first educational program devoted exclusively to optics, is widely considered one of the nation’s premier schools of its kind. The Laboratory for Laser Energetics is the U.S. Department of Energy’s largest university-based research center; it houses two of the world’s most powerful lasers and is a leading site for work in high-energy physics and inertial-confinement fusion.

Dr. Donna Strickland, former U of R graduate student, and Dr. Gerard Mourou, former U of R professor of optics, were awarded the 2018 Nobel Prize in Physics. While in Rochester, the two worked to improve the way lasers can been used in medicine, science, and commerce.

The University of Rochester Medical Center (URMC) is a leader in professional education, biomedical research, and clinical care. URMC is part of an accountable care organization with 500 primary care providers and 1,500 specialists serving more than 500,000 patients across upstate New York. URMC and its affiliates employ more than 23,000 people. Building on a history of breakthrough discoveries in disease prevention and medical treatment, URMC employs more than 3,000 researchers in basic, translational, and clinical science. Among schools that receive NIH funding, the School of Medicine and Dentistry ranks in the top 40 nationally, the School of Nursing ranks in the top 20, and Eastman Institute for Oral Health ranks in the top 10. The School of Medicine and Dentistry is among the nation’s most selective medical schools and is known for developing progressive and innovative education programs. It is one of eight schools chosen by the Accreditation Council for Graduate Medical Education to help redefine residency training for the demands of 21st century health care. In the wider institution, URMC is creating multidisciplinary programs of excellence in focused areas including aging, cancer, infection and immunity, musculoskeletal research, neuroscience, and RNA biology.

Operating under the “UR Medicine” brand, clinical services have grown more than 30% over the past four years. The six-hospital UR Medicine health system is anchored by Strong Memorial, an 886-bed, University-owned teaching hospital located on campus. Strong is the state’s only hospital outside New York City to provide liver and heart transplants, a maternal-fetal medicine program for congenital birth defects, and a range of pediatric surgical subspecialties.

Regional through Worldwide Impact
As the largest employer outside of the greater New York City area and the fifth largest private employer in New York State, the University of Rochester has a profound impact on the region’s cultural, social, educational, clinical, and economic strength. The University and its affiliates continue to expand their economic impact within New York State. In 2017, the University was responsible for directly and indirectly sustaining more than 59,000 jobs in the State.

The University provides a range of direct and indirect economic benefits, serving not only as an intellectual hub, a major employer, and the region’s largest health care provider, but also as the sponsor of technology transfer efforts that have helped launch more than 50 startup firms over the past 10 years and led to numerous transformational discoveries, including the “dithering” algorithm used for image rendering on almost every printer and computer screen, surfactants to boost lung development in premature infants, the Haemophilus influenzae type B (Hib) vaccine preventing meningitis in children, and the Human Papillomavirus (HPV) vaccine protecting against cervical cancer.

About the City of Rochester and the Region

With a metropolitan area of 1.1 million residents, the city and the Rochester area offer the amenities and cultural milieu of a major urban area within a more accessible and welcoming environment. Rochester has been named as among the most livable cities in the U.S., with outstanding schools and housing, and a diverse cultural life, making it known as the “gem” of upstate New York.

Rochester is also known as a golf community with approximately 100 courses, including world-renowned Oak Hill. Numerous parks, trails, lakes and scenic areas beckon residents and visitors to explore the region’s beauty. Outdoor winter sports are quite prevalent; 30 minutes south of Rochester is the highest vertical ski mountain between the Adirondacks and Colorado. In addition, scores of high-quality restaurants—many chef-owned—are flourishing in the area. A seemingly unending number of festivals, performances, and cultural events are offered throughout the year in Rochester. The recently renovated airport, approximately 10 minutes from campus, makes air travel pleasant and convenient.

Rochester is also home to a thriving and growing Deaf community to the point that it is the largest per‐capita Deaf community in the United States. The University of Rochester has been part of this growth in recent years with the Rochester Postdoctoral Partnership, the National Center for Deaf Health Research, the Bridges to the Doctorate program, and the Global Deaf Health group, among others on its campus.

The University’s engagement with the Rochester community spans cultural opportunities provided by the Eastman School of Music and the Memorial Art Gallery to direct participation in critical public institutions, such as the successful partnership with East High School, which may serve as a model for revitalizing urban public education.


Job Duties

The Opportunity

The Senior Associate Vice President of University Facilities and Services reports to the Senior Vice President for Administration and Finance and Chief Financial Officer and serves as the principal administrative officer responsible for the operation and maintenance of facilities for all properties at the University, as well as central utilities, transportation, parking management, planning, and project management. Major initiatives include a new bed-tower/ED expansion, a new ambulatory orthopedics building, and expansions to research labs that total in excess of $900M. Also planned is a new Performing Arts Theater on the River Campus. Infrastructure improvements are also planned including the campus moving to a hot-water heat distribution system and the implementation of a new CMMS system are underway.


Under broad policy guidelines and objectives and with latitude for independent judgment and initiative, the role is responsible for:

• University and Medical Center facilities including building maintenance, custodial services, refuse and sanitation, conveyance and equipment repair, and special events services.
• Central Utilities including utilities production, operations and maintenance of utilities distribution system, building automation controls, cogeneration and infrastructure analysis, and energy management.
• Planning and Project Management including completion of capital renovation and construction projects, design management, budget and estimate review, contract preparation, materials selection and procurement, schedule development, long range planning issues, sustainable design and construction practices.
• Support operations including horticulture and grounds, materials and management, computer support, customer service center, snow removal, vehicle maintenance, information systems coordination and development, mail and courier services, campus Post Office, fleet services, and recycling coordinator.
• Residential Life facilities and University properties including building maintenance, custodial services, refuse and sanitation, moving services, graduate housing, property management, special event services, department facilities, observatory, and minor construction services.
• Transportation and Parking includes University and Medical center parking administration and parking policy enforcement, transportation management, and special events support.

The University Senior Associate Vice President for Facilities and Services:

• Collaborates with leaders of the University’s operating divisions and engages faculty,
staff, and students to determine goals and objectives of facilities programs.
• Determines organization of University Facilities and Services (UFS) and recommends
staffing commensurate with University requirements. Provides departmental policy
guidance and approves changes in existing UFS operating procedures. Identifies and attracts top-performing staff to support the enhancement of team and succession planning.
• Supervises and reviews performance of senior UFS staff and management of human
resources activities.
• Approves and recommends operating and capital budgets for UFS.
• Represents the University to neighborhood community organizations and with the City of

Key Relationships

Direct Supervisor: Senior Vice President for Administration and Finance, Chief Financial Officer and Treasurer

Direct Reports:
• Deputy to Associate Vice President
• Medical Center Facilities Operations Director
• Central Utilities and Energy Management Director
• Operations Director
• Finance & Human Resources Service Director
• RC/Residential Life Facilities & University Properties – ESM, MAG Director
• Transportation and Parking Management Director
• Planning and Project Management Senior Director
Other Key Relationships:
• Senior Vice President/Chief Financial Officer University of Rochester Medical Center
• Chief Operating Officer SMH, Executive Vice President Strong Memorial Hospital
• Vice President & Director Medical Center Space Planning
• Deans
• Directors of Research Programs

Required Qualifications

Education Requirements

Bachelors degree in engineering and 10 years of management experience in operations and
maintenance including five years of experience in an educational or other setting, preferably in a
research university with an academic medical center or an equivalent combination of education
and experience. A technical background which includes exposure to several of the disciplines
critical to facilities management, including planning, design and construction, and technical facilities operations is preferred. Ability to identify and apply technological advances and technology to enhance the performance of facilities services is required.

Desired Characteristics

• Strong ability to work with senior university and healthcare leadership, including monthly presentations to the facilities committee of the Board of Trustees to forge strong and meaningful partnerships.
• Strong negotiation skills, including design and construction contract negotiations, and ability to collaboratively and diplomatically reach successful outcomes with multiple constituencies while maintaining relationships.
• Dynamic communication skills, including strong listening skills and an ability to work collaboratively, are required.
• High degree of ethics and a direct and honest communication style that addresses multiple concerns while maintaining a clear direction and decisiveness.
• Supportive leadership skills that include leading in an engaging manner, developing team structures that clearly define responsibilities within and across organization, and developing strategies to strengthen processes and procedures that enhance efficiency and ensure staff training and development, and maintaining an open-door policy that engages staff.
• Strong financial leadership skills to manage operations and project budgets, forecasts, and develop and champion business cases for investment in facilities, including long-term investments in campus renewal needs.
• Ability to translate complex situations into root causes to enable successful decision-making.
• Experience managing a unionized workforce is preferred.
• Strong technical skills in capital projects, including appreciation for the aesthetic impact of projects and facilities operations, including experience in laboratory and healthcare projects preferred.

Other Info

Helpful Links

• University of Rochester:
• University of Rochester, Working Here:
• University of Rochester, City of Rochester:
• Visit Rochester, NY:

About the Search

University of Rochester is conducting a national search with the assistance of Helbling & Associates (, an executive search firm specializing in areas of facilities management, construction, engineering, and real estate development.
Please Submit Applications or Nominations to
Helbling & Associates, Inc.
8000 Brooktree Road, Suite 100
Wexford, PA 15090

Ryan R. Pugh, Senior Managing Consultant
O: (724) 935-7500 x111
C: (724) 991-6051

Please visit Helbling & Associates’ Candidates Page for more information.