IT Customer Support Services, R20010

Bellevue College

Posted: 6/17/20
Deadline: 9/9/20

About This Organization

Bellevue College is a student-centered, comprehensive and innovative college, committed to teaching excellence that advances the life-long educational development of its students while strengthening the economic, social and cultural life of its diverse community. The college promotes student success by providing high-quality, flexible, accessible educational programs and services; advancing pluralism, inclusion and global awareness; and acting as a catalyst and collaborator for a vibrant region.

Job Duties

Provide audio/visual integration installation and support for classrooms, conference rooms, and common areas on the Bellevue College campus

• Assess users’ needs and provides information to clients on the capabilities and limitations of available hardware or software systems
• Work with Technology Support Services staff in determining lab and equipment configurations, upgrades or modifications
• Design, install and support audio-visual and presentation systems; videoconferencing systems
• Provide campuses-wide A/V support (classroom/meetings/events)
• Maintain/troubleshoot classroom management system (Extron)
• Keep an accurate inventory
• Manage A/V integration projects
• Use advanced diagnostic tools to analyze work of others and personally resolve complex problems

Provide primary technical support for Bellevue College Video unit and the City of Bellevue

• Install, configure, and support the video playback system for the Bellevue College educational cable channel and the City of Bellevue government cable channel
• Install, configure, and support the media servers for video production; video streaming servers; media archive servers; and TV studio control room
• Support and repair video equipment used by the College and the City for video production


• Provides project management and technical support for all A/V related projects and systems on campus
• Create installation plans and project schedules
• Test and evaluate new software and/or hardware products, document characteristics, and make recommendations
• Conduct analysis on hardware and software upgrades
• Diagnose system malfunctions and failures
• Perform other duties as assigned

Required Qualifications

• Four (4) years of relevant information technology experience such as consulting, analyzing, designing, installing and/or maintaining computer software applications, hardware, telecommunications, or network infrastructure equipment. Knowledge of audio and video technologies
• Four (4) years of experience working in a tier 2 technology support role; senior or lead position in support team, point of escalation or in a role responsible for training junior technicians
• Four (4) years of experience working in a large enterprise environment, 500 or more systems
• Effective communication skills with both technical and non-technical individuals
• Ability to work well with diverse customers/clients

Other Info

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