Reference Number: 9280
Stanford University School of Medicine is seeking a Director of Process Excellence to organize and provide leadership for process improvement initiatives. The Director of Process Excellence is a senior level position reporting directly to the Chief Financial Officer for the School of Medicine. In collaboration with a consultant, the Director will develop and implement a process improvement management philosophy that leads to a continuous process improvement environment at all levels and across all units. This position oversees complex, high-visibility process innovation projects spanning multiple central departments and disparate department or academic units and affiliate hospitals. Specific and targeted results will be expected in rapid sequences of process mapping, value identification, customer pain point illumination, such that local process owners can and will implement incremental improvements that help create effective solutions, that can be repeatedly deployed in an efficient way, while providing an excellent customer service experience and yet still results in compliance with applicable policies. Developing adequate infrastructure of process improvement training, coaching, process improvement launches, metrics and analytics development and visualization, and reporting/communications will all be part of the responsibilities and expectations of this role. Currently there are two process improvement specialists employed that are direct reports to this role, and when volume and/or capacity needs require it, we will work to secure the budget to add additional staff.
How You’ll Spend Your Time:
Oversee the management of program staff (technically, operationally, and administratively), including: planning and directing the activities of department(s); monitoring projects for timely completion and quality; and staffing, performance evaluation, and staff management.
Oversee the unit’s planning, execution and integration of initiatives and activities on cost management and productivity.
Assess processes to determine how to reduce rework, improve quality, improve efficiency, increase revenue and/or improve the ability to deliver desired services or outputs.
Work closely with affected departments and academic units to assess fit/gap of currently implemented enterprise applications to support process innovation solutions, present data to management to influence implementation decisions, facilitate discussions and negotiations that drive consensus on implementing recommendations within a highly complex and cross-functional environments and build and secure support and resources for projects.
Oversee implementation to integrate process changes into ongoing operations.
Advise in analysis of operational intelligence metrics by defining and identifying key measures and performance metric targets and assisting in development of complex cost-benefit and return on investment analyses for proposed changes.
Advise, create and execute comprehensive change management strategy relative to projects and stakeholders; orchestrate and lead change management methodologies.
Other duties may also be assigned.
What You Bring:
EDUCATION & EXPERIENCE: Bachelor’s degree in Science, Engineering, Accounting, Finance, Business, or other related field and five or more years of progressively responsible, relevant process improvement leadership experience required.
KNOWLEDGE, SKILLS AND ABILITIES:
Mastery and experience using and applying process improvement best practices /techniques, such as lean, six sigma and project management skills in a structured project environment.
Demonstrated experience modeling business processes using a variety of tools and techniques.
Ability to work with little or no direction in environments resistant to change or unable to change quickly.
Exceptional communication skills and the ability to communicate and present appropriately at all levels of the organization through written and verbal methods.
Excellent influence management skills, including the ability to manage senior management and other key stakeholders.
Ability to work across multiple, distributed, silo’d, functional groups.
Strong enterprise-wide vision, seeing the big picture, recognizing critical details and dealing with ambiguity.
Aptitude for understanding organization operations and culture and the related functional capabilities of implemented enterprise applications (custom and off-the-shelf).
Strong proficiency in Microsoft Office and software applications involving dynamic models and process flows.
Proven ability to effectively facilitate a training session, one on one, or with a group.