Director of Institutional Effectiveness and Assessment

Clarksville, TN

Posted: 10/17/19
Deadline: 11/5/19
Salary: Commensurate with education and experience
Reference Number: 2012813Staff

About This Organization

Austin Peay State University

Austin Peay State University is a moderately selective institution in Clarksville, northwest of Nashville. Austin Peay has experienced steady overall enrollment growth in the last three years with record breaking University new freshman class enrollments in Fall 2016, Fall 2017, and Fall 2018 and all-time high overall enrollment of 10,954 in Fall 2018. With a Carnegie Classification of a Master’s Large institution, Austin Peay combines a solid foundation in the liberal arts with strong professional programs. The University emphasizes disciplines in the arts, but also emphasizes professional disciplines in business, education, health sciences, and STEM fields. It predominantly serves undergraduate students throughout Middle Tennessee and provides additional programming and services focusing on adult, first generation, low socio-economic, military, minority, and high-performing students. Austin Peay also launched its first doctoral program, the Ed.D. in Educational Leadership, in Fall 2018.

Job Duties

General Description

This position promotes, leads and manages institutional capacity for outcomes assessment efforts at the institutional, department and program level across the University. This position manages the institution’s participation in all aspects of the annual Tennessee Higher Education Quality Assurance Funding requirements. This position reports to the Vice Provost/Associate Vice President for Academic Affairs/SACSCOC Accreditation Liaison.

Primary Duties and Responsibilities

• Program- and unit-level Institutional Effectiveness (outcomes assessment) process
o Provide outcomes assessment consultations and workshops for all programs and units involved in institutional effectiveness. Provide assistance in designing measurable outcomes and conducting data analysis. Seek improvement of student learning and support, and operational effectiveness through enhanced unit and department capacity to conduct effective and meaningful outcomes assessment
o Serve as ex officio member of the Institutional Effectiveness Committee. Work collaboratively with the faculty co-chairs of the Institutional Effectiveness Committee to set the agendas, develop annual timelines, plan professional development, and coordinate the annual program and unit-level institutional effectiveness (outcomes assessment) process
o Maintain guidelines, resources, newsletters, and webpages in support of the process – in collaboration with faculty leaders
o Work collaboratively with the Student Affairs Assessment committee and the Student Affairs Director of Programs and Assessment
o Oversee professional development for and use of the institution’s assessment software system. Serve as a liaison to and one of the system administrators for the university’s planning and assessment system. Manage the RFP process for any changes in assessment systems.
• General Education Student Learning Outcomes
o Co-lead the General Education student learning outcomes assessment process and facilitate examination of appropriate assessment methods
o Serve as ex officio member of the General education Standing Committee. Work collaboratively with the chair of the General Education Standing Committee and faculty leaders responsible for coordinating aspects of the process
o Promote university-wide use of general education assessment results for action and seek improvement of student learning; conduct analyses
o Co-facilitate university-wide discussion regarding the General Education student learning outcomes and opportunities for periodically revising such outcomes
• Meta-Analysis of Assessment Activities and Results
o Manage the Institutional Effectiveness Committee’s reviews of annual institutional effectiveness/assessment reports. Provide professional development to conduct effective, normed, quality control reviews of reports.
o Conduct meta-analyses on activities and achievement of outcomes in support of institutional goals
o Disseminate understandable and actionable assessments and data via regular presentations and reports to departments, units and decision-making groups.
o Plan and evaluate institutional effectiveness culture and efforts of the university
• Quality Assurance activities for Tennessee Higher Education Commission (THEC)
o Manage, with the Quality Assurance Coordinator, the institution’s compliance with and reporting for all aspects of the annual Tennessee Higher Education Commission Quality Assurance Funding requirements, currently including standardized test of general education assessment, major field test assessments, program review, status of program accreditation, THEC-selected student success initiatives, institutional satisfaction surveys (such as NSSE), and student access and success metrics.
o Serve as one of the institution’s liaison to the Tennessee Higher Education Commission for the annual Quality Assurance Funding Report.
o Facilitate the annual program review process; provide professional development for academic departments undergoing program review; consult with and provide feedback on program review self-study reports.
• Supervise staff in the Institutional Effectiveness and Assessment office. Direct reports currently include the Quality Assurance Coordinator, the Academic Affairs Technical Support Coordinator, and a graduate assistant, as well as sharing an Office Supervisor (administrative support) with other units.
Additional Duties and Responsibilities
• Work collaboratively with the Office of Decision Support and Institutional Research regarding the implementation of new university-wide survey administration and survey data use protocols in alignment of university IRB guidelines. Serve on the Survey Policy Oversight Committee responsible for approving the scheduling of student, alumni, and employee surveys to avoid survey fatigue and duplication of efforts. Oversee use of the university’s licensed survey software managed by the Academic Affairs Technical Support Coordinator
• Liaise with the QEP Director and assist with assessment of the university’s Quality Enhancement Plan. Serve on the QEP Assessment Committee
• Lead the Office of Institutional Effectiveness and Assessment in meeting the university’s obligations for institutional effectiveness and outcomes assessment reports for accreditation and other purposes. Assist in preparing narratives and evidence for the institutional effectiveness standards in SACSCOC reports.
• Oversee the course evaluation process (student evaluation of instruction) and software system coordinated by the Academic Affairs Technical Support Coordinator. Provide reports to Provost’s Council and other stakeholders.
• Work collaboratively with the Office of Decision Support and Institutional Research in various university projects and initiatives.
• Stay abreast of trends in Institutional Effectiveness, Outcomes Assessment, and Survey Research, seek out professional development, and actively participate in relevant professional organizations.
• Maintain an office with a high degree of responsiveness to internal and external constituents.
• Serve on or lead committees and groups as assigned. Perform other job-related duties as assigned.

Essential Functions

• Ability to lead and design institutional assessment initiatives and processes with employees from a variety of university offices and divisions.
• Ability to lead university committees and teams to accomplish objectives.
• Ability to efficiently use a variety of computer software applications effectively.
• Ability to interact in an effective and appropriate manner with diverse populations, the University community and the public.
• Ability to supervise personnel and complete all associated personnel actions in a timely and accurate manner.
• Ability to prepare and analyze reports. Ability to analyze and synthesize results to most effectively “tell a story”.
• Ability to work independently, make sound decisions and effectively solve problems.
• Possess a broad knowledge of higher education issues.
• Maintain a commitment to accuracy, clarity, promptness, reliability and creativity.
• Ability to communicate effectively.
• Ability to develop and interpret policy.

Required Qualifications

Required Minimum Qualifications

• Master’s degree required from an accredited college or university in a relevant discipline.
• Two years of experience in evaluation, assessment of student learning outcomes, and institutional effectiveness in higher education.
• Demonstrated experience managing and leading academic assessment activities at the institutional, departmental, and/or program levels.
• Knowledge of research methodologies as well as of assessment and evaluation theories and practices.
• Documented experience in a leadership/management role. Effective academic administrative skills. Possess strong management skills and ability to oversee a diverse team, coordinate work, and plan for the future. Be able to effectively guide/lead others in successful completion of tasks and projects.
• Demonstrated organizational, analytical, interpersonal, oral and written communication skills. Excellent listening, decision-making and consensus-building skills. Must be adept at working with diverse populations and be able to communicate complex information effectively to university and external constituents.
• Ability to effectively multi-task and work independently while overseeing multiple and complex projects.
• Approach work with a high level of energy, motivation, persistence, and a positive attitude, in a fast-paced and sometimes stressful environment.
• Possess a high level of the following work skills and behaviors: teamwork/cooperation, initiative, customer service, and commitment to continuous professional growth in skills and knowledge.
• Demonstrated effective experience with project planning and project management, prioritizing assignments, meeting deadlines and working in project groups.
• Demonstrate strong attention to detail and ability to focus on quality assurance.
• Understanding of key issues in higher education and the culture and dynamics of higher education. Understanding of the operations, organizational structure and decision-making processes of colleges and universities.
• A background check will be required for the successful applicant.

Preferred Qualifications
• Doctorate earned or in progress
• College or university teaching experience.
• Significant understanding of accreditation principles, with an emphasis on SACSCOC.
• Experience in survey design and methodologies.
• Proficiency with statistical packages and Microsoft Excel
• Demonstrated success working effectively with senior leadership


Commensurate with education and experience

Other Info

Posting located at

Office of Human Resources
Browning Bldg., Room 2
P.O. Box 4507
Clarksville, TN 37044
Phone: (931) 221-7177

Required Application Materials

Resume and Cover Letter