Reference Number: 9380
Fresno State University
Fresno State is part of the California State University, a 23-campus system across California. With more than 400,000 students, it is the largest, the most diverse, and one of the most affordable university systems in the country. The CSU offers a premium benefit package that includes, but is not limited to, outstanding vacation, health, dental, and vision plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 14 paid holidays a year.
Supervise and direct the work of the financial aid processing team and assist the Director in general oversight and management of the department.
Represent the Director in his/her absence or as requested by:
Responding to questions from other offices, on and off campus
Participate in the Directors Teleconference with the Office of the Chancellor
Represent the director at meetings, staff meetings, and committees; including managing the office in the absence of the director.
Work collaboratively with the entire financial aid office to ensure effective and efficient coordination, planning and monitoring of workflow and workload for financial aid eligibility and awarding activities
Research federal and state regulations in response to operational need, inquiries or implementation of new regulations.
Provide leadership and direction for a student centered service model, emphasizing service to students in the delivery and processing of financial aid programs.
Provide leadership and management support to the financial aid team through medium and long range planning, developing office policy and procedures, facilitating staff development, mentoring team members and supervising staff.
Revise and update policies and procedures to ensure compliance with federal and state regulatory changes.
Collaborate and communicate with other department leads to coordinate processing of aid, resolve issues and ensure consistent information to students.
Work with campus departments when needed to resolve issues and coordinate the processing of student aid.
Provide training, guidance and support in developing and maintaining knowledge and skills needed to effectively deliver programs and services.
Implement staff training plans to increase functional knowledge to improve support and program efficiency
Develop expectations and organizational roles/responsibilities to assure the work is done effectively and efficiently.
Assist leads and staff with complex financial aid questions.
Prepare reports and data analysis on financial aid application and awards for the A VP for Enrollment and the Director to evaluate departmental goals and strategies.
Evaluate business processes, make recommendations, and provide new solutions to increase efficiencies for the office.
Meet and interact with students/parents to communicate financial aid programs, policies and procedures; counsel parents and students; evaluate and respond to concerns from students, parents, faculty, staff and administration.
Conduct periodic performance evaluations.
Baccalaureate degree from a regionally accredited college or university
Minimum of five (5) years of progressively responsible experience in financial aid administration
Minimum of two (2) years of supervisory experience
Comprehensive knowledge of financial aid administration requirement of federal, state and campus funds
In depth knowledge of federal and state financial aid regulations
Thorough knowledge of financial aid technology in a higher education setting
Thorough knowledge of computer software, word-processing, PowerPoint, excel, and database
Thorough knowledge of effective supervisory principals, practices, and techniques
Thorough knowledge of effective work policies, practices, and procedures
Excellent verbal and written communication skills with experience in making formal and informal presentation