Frequently Asked Questions | SCUP 2020 Pacific Conference

We hope these commonly asked questions will help you prepare for another informative and exciting event! If you have any other questions, please contact the SCUP Events team at We will get back with you as soon as possible!

Is there a credit or refund option available for my registration?

SCUP’s values are anchored in supporting the higher education community and that our students are our most important priority. We must be compassionate and open to understanding the incredible institutional disruption so many of you are experiencing.

Therefore, we’d like to offer you three options:

    • Purchase the conference sessions: By purchasing the virtual conference, you will receive access to all of the sessions on-demand. And, yes, this does include many CEU opportunities!
    • Credit: Receive a credit to a future event – Receive a credit to any future SCUP event, including the SCUP Annual Conference scheduled for this July in Cleveland.
    • Refund: Receive a refund for your institution or organization.

Next steps:

  • If you choose to purchase the virtual conference, you will receive an email with an update explaining when the sessions will be available.
  • If you would prefer a refund or credit, simply fill out this form with your preference. Our team will process your refund or credit within a week receiving your request.
Will the SCUP Pacific Conference be rescheduled for an in-person event later this year?

Unfortunately, no but our virtual conference option will bring you all the learning you need!

What do I have to do if I registered for the SCUP Pacific Conference that was scheduled in April?

Email and let us know how you would like us to handle your registration.

  • Receive a refund for the registration fee difference.
  • Apply your registration balance toward your membership dues or a future event.
  • Donate your registration fee tax free to the SCUP Fund, providing scholarship-based access to planning institute programming for HBCU, MSI, tribal, and underserved institutions.
  • Receive a full refund.
I am a confirmed presenter for the face-to-face conference. What should I do now?

Our team will be in touch shortly with details so continue working on your presentation and ensuring your content is ready to WOW the attendees.

Will I receive a refund if I registered for an optional tour or the SCUP Planning Institute: Foundations workshop?

Refunds will be issued to anyone who has registered for a tour. If you registered for the Planning Institute: Foundations workshop please contact SCUP to transfer your registration to the upcoming Planning Institute scheduled for July 18 in Cleveland held just before SCUP’s Annual Conference or receive a refund. Please contact if you have not received an email from our team requesting your preference.

What will happen with my hotel reservation or other travel arrangements?

You will need to cancel your own hotel reservation. Please reach out to your airline or rail line directly regarding their cancellation policies. Many carriers and hotels not contracted by SCUP are offering flexible refund options at this time. SCUP cannot provide reimbursement for your cancelled travel reservations.

I’m a sponsor at the conference and have questions. Who should I contact?

Please contact Martha Marotta at

Who do I contact for more information?

Please contact and our team will get back in touch with you. We will do our best to get back to you as quickly as possible.