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 Student Services Planning Resources
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Engaging in its mission "to promote the practice of comprehensive planning in higher education by developing and disseminating planning knowledge" necessarily requires SCUP to cut across academic "silos."

Innovation in Student Services illustrates that student services professionals must cut across academic silos. You may purchase the book online here or find a printable order form to fax or mail here.

The Society especially appreciates the assistance of the American College Personnel Association (ACPA), EDUCAUSE, and NASPA - Student Affairs Administrators in Higher Education, in the development of its newest book, Innovation in Student Services: Planning for Models Blending High Touch with High Tech, and encourages student services professionals to engage with ACPA, EDUCAUSE, and NASPA. We also thank IBM for its support of this publication.

Student Services Planning Knowledge Forum. We've got a new Lyris-based email discussion list ready for discussion of student services-related planning in higher education. Our knowledge forums permit you to be as active as you choose, from seeing each individual message, through a daily compilations, to participating solely by browsing through archived messages in your Web browser. Come and help us get this new one going by subscribing on the Web. Or, if you prefer, you can subscribe by sending a message to "scup-studentservices-request@umich.edu" with the word "subscribe" in the subject line of your message. The discussion list is open to anyone interested in integrated, comprehensive planning as it relates to student services issues.


Links to Additional Resources of Interest

Here is a set of links to resources about supporting students in online study from the Center for Academic Transformation.

Also of interest, Tending the Net, about IT and computer usage disciplinary systems with a focus on the NEThics program at the University of Maryland, College Park.

And there are several articles of interest available online as PDF files in the latest issue of EDUCAUSE Quarterly.

Canadian Colleges Exchange Student Transcripts Online. "Higher-education institutions in British Columbia unveiled a new service on Tuesday for transferring student transcripts over the Internet, a move the colleges say will save considerable time and money."

http://www.ijournal.us/ - A number of community colleges in California have collaborated in the creation of a brand new online journal: "iJournal: Insight Into Student Services." Worth checking out and bookmarking!

Here's a sample from Innovation in Student Services, a complete PDF download of Chapter One: Innovation in Student Services: Best Practices and Process Innovation Models and Trends by Darlene J. Burnett.

Moving Up from Student Affairs, or Staying Put by Jennifer Jacobson, is a recent Chronicle article about the career paths of student services professionals. Apparently, the trap door in the ceiling to higher office is now open a little wider than it used to be.

Higher Education Trends for the Next Century: A Research Agenda for Student Success, edited by Cynthia S. Johnson and Harold E. Cheatham, is a powerful and comprehensive online publication from ACPA.

From NASPA's NetResults, comes Student Affairs Is A Lot Like A Trip Around The Country With Your Parents by Dan Bureau, Assistant Dean of Students, University of Illinois at Urbana-Champaign: The blinker is always on, We overpacked again, and so forth. An enjoyable read!

WINWINI and the Next Killer App: An Interview with Carl F. Berger (PDF) by Carole A. Barone in

EDUCAUSE Review. WINWINI translates: "What I Need, When I Need It" and is becoming the mantra of our students!
 

Here's a sample from Innovation in Student Services, a complete PDF download of Chapter One: Innovation in Student Services: Best Practices and Process Innovation Models and Trends by Darlene J. Burnett.


Planning for Student Services: Best Practices for the 21st Century is the precursor to Innovation in Student Services. If you purchase it at the same time as you purchase Innovations in Student Planning, you can get it now at a special price.

On page 84, there was a source that was omitted from the printing of "Innovation in Student Services: Planning for Models that Blending High Touch/High Tech." "A generic customer service model titled SERVE, was selected as the framework for sorting the data..." The source for SERVE should have been: Russ-Eft, D., C. Berrey, T. Boone, J. Winkle, Achieve Global, Inc. 2000. When Caring Is Not Enough: Competencies Needed by Service Providers. In Proceedings: AHRD 2000 Conference, vol. 2. Baton Rouge: Academy of Human Resource Development.