Society for College and University Planning
Where Are the Feedback Loops in Planning?
Harnessing the Power of Feedback Loops is a Wired magazine article by Thomas Goertz. It seems useful to better understand this for change management. He also discusses the use of real-time sensors and responders, which could be useful for planners.
A feedback loop involves four distinct stages. First comes the data: A behavior must be measured, captured, and stored. This is the evidence stage. Second, the information must be relayed to the individual, not in the raw-data form in which it was captured but in a context that makes it emotionally resonant. This is the relevance stage. But even compelling information is useless if we don’t know what to make of it, so we need a third stage: consequence. The information must illuminate one or more paths ahead. And finally, the fourth stage: action. There must be a clear moment when the individual can recalibrate a behavior, make a choice, and act. Then that action is measured, and the feedback loop can run once more, every action stimulating new behaviors that inch us closer to our goals.
Labels: Learning, brain, Behavior, Change, Change Management, leadership
